JOB TITLE: Information, Advice and Guidance Advisor

Information, Advice and Guidance Advisor

Location: Salford, Greater Manchester

Hours:  Part time – 20 hours per week.

Salary: £14,114.26 per annum             

Duration: 3 Years (starting 12 April 2021)



Job description

Our free IAG service provides people across the community with one-to-one confidential advice and guidance on a range of areas. We focus on employment and the work includes tacking issues that form barriers to progression into employment such as health and social care, housing, benefits, debt, grants, education and more. We meet people where they are at and provide practical and emotional support and encouragement so that people are able to move forward in their lives.

You will need to have experience of advice work and have an excellent understanding of complex systems, such as the benefits system. Our clients are often in difficult and challenging circumstances. The role will require some advocacy through which you will support and enable clients’ understanding of their options, empower individuals to communicate their views in decision making processes, support them to make challenges when necessary and to ask pertinent questions on the person’s behalf where they are unable to do so for themselves supporting referral to specialist agencies where appropriate.

This role requires someone who is resilient, empathetic and organised.

We are currently home based due to COVID-19.  However, in the future the role will be based at our office in Salford, with the opportunity for continued homeworking for some of the working hours.  This role is not suitable for permanent full-time remote working.

Application Process:


If this is you, please send your CV and cover letter to our email: Applications without a tailored cover letter will not be considered. This is a rolling process, and we will close the vacancy as soon as we fill the role.

Assessment Type:

Stage 1: Interview

Stage 2: Written assignment

Contract: This post is for 3 years


Person Specification


This is the section we will use to shortlist people for interview. Please ensure that your application refers to each point, for example by using headings and give examples of your skills, knowledge, experience and qualities. All starred* specifications are essential requirements.

Permission to work in the UK

Evidence of permission to work in the UK

Qualifications/ Training

Training IAG or Career Development qualification at level 4 minimum

Experience, knowledge and skills

  1. * Significant experience of delivering information, advice and guidance to refugees and people seeking asylum including vulnerable and multi--­disadvantaged individuals of BAME background in the UK.

  2. * IT proficiency, including using the internet to search for information, Email, Word and Excel and databases.

  3. * Organisational and time management skills with the ability to manage a demanding caseload and meet deadlines.

  4. Results oriented approach, as well as ability to plan and schedule own work to achieve targets.

  5.  Negotiation skills.

  6. * Project administrative skills with ability to maintain accurate records and monitor outputs and maintain attention to detail.

  7.  Significant knowledge of issues facing refugees.

  8.  Knowledge or experience of the refugee sector and relevant supporting organisations.

  9.  *  Multilingual, good spoken and written interpersonal and communication and networking skills (face to face and web)



* Patience and empathy with disadvantaged jobseekers such a refugee, who are often unfamiliar with UK employment and self-assessment systems


* Ability to build clients’ self-­confidence and independent job search skills.


* Ability to work on your own initiative.


* Ability to work collaboratively and supportively as part of a team and as an individual


* The ability to communicate complex information clearly to vulnerable and distressed clients.


* Excellent listening skills and the ability to establish boundaries to prevent emotional over involvement.


* Excellent listening skills and the ability to establish boundaries to prevent emotional over involvement.


* The ability to take a flexible and creative approach to the demands of the role, working on your own initiative within a structured team and work plan. Policies, procedures and practices.


The ability and willingness to work within policies, practices and procedures. In particular in the areas of equality and diversity, data protection, confidentiality and safeguarding.


* Commitment to the principles of confidentiality, impartiality and non-directive advice.


*Commitment to the aims and objectives of Refugees & Mentors.

To apply: please email your CV and cover letter to

Application deadline: 07/04/2021 at 5pm

Interview dates: 09/04/2021 ( Interview will be by Video call)

Start date: 12/04/2021